How Patients and Families Touch Our Hearts 
I had the privilege of taking care of an 88-year-old woman in her last days. Her family wanted so much to take care of her the “right way,” providing her with the best care. They wanted her to be in her home when she died so that she would be in familiar surroundings, with loved ones nearby.

Our friend was in our care for only two weeks, but family members would call us whenever they were scared or confused. We would either go to the home or talk with them on the phone. Most often, we would visit with them at home because it is so reassuring to the family having us right there.

Family members later told us that they didn’t know how they would have been able to bring her home without our love and support to guide them. I want to emphasize the word “love” because that is what happens in this most intimate, personal relationship. We do love the patients and their families. We show this in so many ways: by listening and caring for them, by taking the time to just be with them, by responding quickly when they need us, by giving hugs and shedding tears . . . right along with the family. It’s about being there emotionally, as well as physically.

Our paths have crossed in the community since our loved one’s death and the emotional bond is still there. We are always happy to see each other. It is truly a gift that we are given when we are allowed to care for a patient in their last moments of life. It is something that I am so blessed to be able to do.

 
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